Desktop Support Specialist (Smartsourcing - Technology Experience)

Hi! We’re Smartsourcing, looking for a Desktop Support Specialist who can work with us full-time and on-site!

Where?📍 Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu

As a Desktop Support Specialist , you'll be the go-to person for Smartsourcing IT services like Office 365, and Freshdesk, and fixing application malfunctions, among other things. Your main tasks will involve investigating issues, figuring out what's causing them, and suggesting solutions or pathways to tackle them. 

Some of the things we’d expect you to do are to…

• Add and remove users as well as change users' access rights in Microsoft OnPrem/Azure Active Directory, and Forti EMS.
• Install and configure hardware and software.
• Repair or replace damaged hardware.
• Upgrade systems to enable compatible software.
• Install and upgrade antivirus software (EMS).
• Remote into (WFH) user computers for troubleshooting and management of critical software.
• Perform regular maintenance to ensure that IT assets, networks and services operate correctly.
• Troubleshoot hardware and software issues.
• Writing root cause analysis and reports from troubleshooting.
• Periodically review the helpdesk logs and other records generated in the course of troubleshooting.
• Manage preventative maintenance tasks.
• Work with an issue tracker to track and manage issues across the business.
• Track and manage inventory of new and used assets.
• Monitor the uptime of all critical IT infrastructure.

Requirements

We would need you to be or have the following…

• 🎓 Preferred bachelor's degree in Information Technology, Computer Science, or a related area.
• At least 2 years of experience in a similar role.
• Working in a BPO Industry setting is preferred.
• Familiar with most common business software and hardware.

It would be awesome if you are or also have…

• 1 year of hands-on experience in virtualisation is desirable.
• Proficient with MAC and PC operating systems and Linux is a bonus.

Benefits

Be a part of the Smartsourcing crew 😄!

Smartsourcing was born with the purpose of changing people’s lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia .

Here’s why we think you’d love working at Smartsourcing…

At Smartsourcing, we’re all about fostering a positive work environment for you. We’re always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

We’re proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• 💰 Above-industry salary package
• 😊 Fixed weekends off
• 👩‍⚕️ HMO coverage for you and your dependent/s after one (1) month
• 😋 Free lunch every day
• ☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• 🏋️ Subsidized gym membership at Anytime Fitness
• And so much more!