Key Responsibilities

• Incident and problem management
  • Provide Level 1 support for multiple teams
  • Incident Triaging
• Stakeholder and customer management
  • Identifying and analyzing stakeholder and customer needs and requirements
  • Providing solutions and guidance to customers
• Monitoring and troubleshooting
  • Performance monitoring 
  • Proactive identifying problem areas of a system, i.e. software bugs,
    misconfigurations, bottlenecks 
  • Trend analysis
     
• Availability and reliability
  • Increasing availability and reliability of our production systems 
  • Capacity planning 
  • Technical risk and health assessment
  • Keeping systems compliant with technical state health assessments 
  • Certificate management
• Automation
  • architecting, creating and automatically managing an army of ‘runners or bots’ that fully automate tasks across infrastructure and applications 
  • building and integrating tools that will assist in improving system availability, reliability, and performance

Key Capabilities/Experience

• Work comfortably with Linux and Windows
• Develop and run applications in the cloud (Azure DevOps, Azure)
• Continuously integrate and deploy (CI/CD, Git, YAML, IaC)
• Comfortably write automation scripts (Terraform, Bash, Python)
• Familiarity on architectural styles (Microservices, Event-driven, Rest Apis)
• Demonstrate strong collaboration skills, contributing to team discussions and cross-functional initiatives
• Able to work on Agile Way of Working

Minimum Qualifications

• Proficient level of experience in CI/CD
• Proficient level of handling incident and problem management
• Effective communications skills (oral and written)
• Experience with cloud solutions
• Accountable and takes ownership of problems 

Demonstrates composure and effective decision-making in high-pressure situations