Dialer Management Analyst

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

The Dialer Management Analyst is responsible for optimizing outbound dialer campaigns and supporting workforce management operations within the contact center. This role focuses on managing dialer performance, monitoring real-time adherence, and ensuring efficient staffing to meet service level goals and maximize agent productivity. The analyst will monitor campaign metrics, adjust dialer settings, track agent adherence, and provide real-time operational support to improve efficiency and performance. Additionally, the role involves generating reports, analyzing trends, and collaborating with WFM, operations, and compliance teams to drive data-driven decisions and maintain regulatory compliance. The ideal candidate has strong analytical skills, hands-on experience with dialer systems and WFM tools, and a solid understanding of contact center operations and KPIs.