Digital Channels Officer

About the Job

Location: Taguig

Corporate Title: Assistant Manager to Senior Assistant Manager

Work Arrangement: Hybrid

Our Marketing and Cash Management team is looking for experienced professionals to join us in Taguig as a Digital Channels Officer.

In this role you will deliver world-class digital banking experiences across Online Banking, Mobile Banking, and ATM channels while ensuring compliance with regulatory, operational, and marketing requirements. You will also provide expertise in understanding and shaping the customer journey while balancing these needs with the Banks channel and product regulations.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Develop and implement a digital channels strategy aligned with business objectives
• Manage and enhance online banking services with a focus on security, efficiency, and customer satisfaction
• Improve the digital customer experience through user interface design, support, and feedback mechanisms
• Ensure compliance with regulatory requirements and implement strong security measures to protect customer data
• Collaborate with vendors and internal teams to deliver integrated digital services and marketing tools
• Monitor emerging digital technologies and trends to assess their impact on the organization
• Gather and analyze customer feedback to drive data-informed improvements across digital channels

What we're looking for

• Bachelor's degree in either Business, Information Technology or any related field
• At least 4 years of experience in banking, cards, or digital channels, with strong knowledge of regulatory requirements such as BSP and AML
• Proficient in spreadsheet applications and effective in communicating information clearly and efficiently
• Collaborative team player who solves problems, drives customer-focused improvements, and fosters transparency and candor
• Strategic thinker who sets clear goals, monitors market trends, manages risks, and applies business knowledge for long-term success

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth