Digital Innovation Specialist

The Digital Innovation Specialist (DIS) will drive transformation in One Operations by identifying opportunities and solutions with deep understanding of the end users. The DIS will be familiar with the design thinking process to reveal insights on customer solutions and surface new opportunities for innovation.

Opportunity details

Opportunity Type

Graduate Job

Applications Close

28 Mar 2022

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

Transport, Logistics & Procurement

C

Creative Arts (all other)

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Journalism & Writing

Music & Performing Arts

Photography

E

Biomedical Engineering

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Engineering & Mathematics (all other)

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Geotechnical Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

F

Food & Hospitality

Personal Services

H

Anthropology & Geography

Classics

Criminology

Humanities (all other)

International Studies

Liberal Arts

Philosophy

Social Science (all other)

Theology & Comparative Religion

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Design & User Experience

Programming & Software Engineering

Video Game Development

L

Justice & Law Enforcement

Law

Legal Studies

M

Audiology & Speech Pathology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

Medical & Health Sciences (all other)

Medical Technology

Medicine & Medical Science

Naturopathy, Acupuncture & Complementary Medicine

The Digital Innovation Specialist (DIS) will drive transformation in One Operations by identifying opportunities and solutions with deep understanding of the end users. The DIS will be familiar with the design thinking process to reveal insights on customer solutions and surface new opportunities for innovation. This person will work closely with Delivery, IT and Operations teams to ensure that intended project outcomes are achieved thereby contributing to the Digital Transformation agenda of the organization.

Roles and Responsibilities:

• Identify process & system improvements in collaboration with the business. Crafts requirements that promotes creativity and innovation between business and project teams.
• Support continuous learning and experimentation through design thinking process. This can take the form of using the latest design and technology approach, benchmarked with industry standards, to derive solutions that supplements user/customer behavior.
• Convey the requirements and insights to business and delivery teams to enable new projects and quick wins. Support the implementation of solutions from conception to initiation by managing stakeholders and engaging in all key business analysis tasks prior to implementation.
• Lead initiatives by outcomes, drive change with agility and ensure smooth roll-out and customer adoption. This can be done through regular quick alignment meetings, creation of supporting documents due to the change and facilitation of trainings to end users.
• Facilitate workshops that help stakeholders identify opportunities for innovation. Promote human-centered design principles, continuous innovation and foster growth mindset.
• Collaborate with Customer Solutions Delivery Teams and deliver value with efficiency and relevance to the business needs.
• Education - Bachelor’s Degree from an accredited college or university
• Technical Skills - Basic Project Management or Business Analysis understanding. Advanced knowledge on MS Office Applications such as Excel, Access and Power point. Expertise on VBA, SQL and other process automation tools Familiarity on Design Thinking and Agile is preferred
• Soft Skills - Outside of the box thinking, teamwork and self-organization. Excellent communication and organizational skills with a customer service focus. Ability to manage time effectively, set priorities and satisfy customer needs
• Product, Process and System Knowledge - Ability to appreciate insurance products and its value to customers. Ability to understand business processes and identify pain points. Business logic to translate customer needs to workable requirements
• Creative problem solver, capable to push the design and share with customers and stakeholders. Ability to challenge traditional ways of working.
• Nice to Have Skills: Experience in Agile delivery or a background in Agile.

Work rights

The opportunity is available to applicants in any of the following categories.