Digital Marketing Account Manager (Remote) | Lead Generation & Client Growth | AU

The snapshot

Staffstream is hiring a Digital Marketing Account Manager for an Australian lead generation and sales conversion agency based in Sydney. They work with service businesses across fitness, health, wellness, and beauty — helping them turn marketing spend into paying members, from pre-sale and launch campaigns through to ongoing growth. Clients range from single-site studios through to well-known multi-location franchise brands. It's a small, fast-moving agency where the work is the product and results show up quickly, and this is one of the first roles in a new dedicated offshore team supporting how they deliver for those clients.

This is a client-facing account management role at heart, with a strong commercial understanding of marketing behind it. You own the relationship with a portfolio of clients — the person they call, the person who explains what's working and what isn't, and the person who finds the next opportunity to grow their business. You won't be building the ad campaigns day to day (the agency has a specialist for that), but you do need to have actually built and run paid campaigns yourself. This is a hybrid role: genuine, current hands-on paid media experience sitting behind an account management seat — candidates should be currently working inside a digital marketing or advertising agency.

What you will actually do

Client relationships and retention

• Own a portfolio of client accounts as their main point of contact.
  


• Run regular calls and performance reviews, live and on camera, with confidence.
  


• Present campaign strategies, performance results, and progress updates clearly and confidently on client calls, translating technical detail into what it means for their business.
  


• Handle the difficult conversations early: underperformance, unrealistic expectations, clients at risk of leaving.
  


• Keep clients informed and confident, so they stay and so they refer.