Digital Officer 1 (800035)

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

Digital Officer 1 works to enhance the digital reputation and positioning of the ICRC, furthering the goals and objectives of the digital strategy. S/he supports the ICRC's efforts to connect with relevant audiences through digital content and channels by editing, creating and publishing content in different channels.

Accountabilities & functional responsibilities

• Manages local/regional social media accounts using accepted best practices, develops digital projects, engaging with and delivering content to priority audiences.
• Creates, edits, repurposes and publishes a wide variety of engaging content for digital channels, using audiovisual products (videos, photos, etc.); provides the archives with appropriate versions of these digital materials for reuse.
• Ensures accurate, timely and effective delivery of digital content, optimized for search and audience engagement, partnering with Audiovisual Producers, social media leads, Web Editors and Digital Officers primarily in regional communication centres and delegations.
• Conducts evaluations of the success of digital content initiatives after publication and produces social media reports.
• Identifies and seizes reactive opportunities, running and contributing digital input to quick turn-around campaigns, working internally with Public Relations Officers and externally with media counterparts.
• Provides guidance to colleagues on setting up and managing their own channels and accepted best practice.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Reports to (role)

• Regional Communication Centre Manager / Head of Internal Communication / Country Communication and Prevention Manager / social media manager

People management responsibilities

No

Scope & impact

• Provides digital communication services, managing local/regional ICRC channels and campaigns with supervision.
• Remit: mainly local, regional

Relationships

• Interacts with units and divisions at headquarters, regional communication centres and delegations.
• Externally, interacts with some key audiences.

Certifications / Education required

• Degree in communications, marketing or journalism, preferably with a digital background and specialization (managing websites, social media platforms, video projects, etc.).
• Fluent command of relevant language(s).
• Additional languages an asset.

Professional experience required

• Typically 3-5 years’ overall professional experience
• Minimum 3 years' experience in digital communication/internal communication, and in event management an advantage.
• Skilled computer user of web publishing (content management systems, including Drupal and/or Wordpress) and design tools (Photoshop).
• Experience in publishing and engaging using social media platforms (Facebook, Twitter, Instagram, etc.).
• Experience in web editing and familiarity with search engine optimization.
• Excellent public speaking skills and ability to communicate about technical matters to audiences in training settings.
• Familiarity with ad management (Google Ads, Facebook, Twitter).