Digital Operations Analyst

If you are interested in the latest technologies like RPA, Alteryx, etc and looking to have operational experience in these technologies, has passion to work in hyperactive environment and enjoys resolving roadblocks this could be your chance to make your mark in Shell Business Operations. This role would give exposure to multiple activities across processes, which would help to broaden your knowledge in finance process.

If you are interested in latest technologies like RPA, Alteryx, etc and looking to have operational experience in these technologies, has passion to work in hyperactive environment and enjoys resolving roadblocks this could be your chance to make your mark in Shell Business Operations. This role would give exposure to multiple activities across processes which would help in broaden your knowledge in finance process.

As we transition to cleaner forms of energy, the challenge facing the energy industry in the coming decades is considerable. To support Shell’s ambition around cost reduction (Competitive, affordable cost), DigiOps Analysts are vital to how we operate automated solutions effectively and efficiently to support Finance processes. This role will manage the operational responsibilities in RPA Control room and Power Automate Desktop, ensure all solutions are run on time as per agreed schedule and reported.

This is a good opportunity for people who would like to learn multiple finance process activities and develop network across processes.

Key challenges include:

Working with process teams across geographies in virtual environment.

Understand the technology operated from digital operations.

As  Digital Operations Analyst you will be responsible for running and monitoring bots in test and production environment.

More specifically, your role will include: 

Running production bots on time and reporting the result

Support UAT of RPA scripts

Manage exceptions during the run

Monitor and report PAD automations

Provide input to KPIs•

Support key Senior Specialists in key activities

Skills and Requirements

1 year of experience in BPO Operations with a Bachelor’s Degree in Finance or Technology

Good communication

Basic understanding of IT applications

Willing to work in shifting schedule

Individual should be proactive

Willing to learn to handle multiple priorities

Good interpersonal skills and ability to communicate with clarity

Experience of working in a virtual team will be an added advantage

Work rights

The opportunity is available to applicants in any of the following categories.