Digital Testing and Support Administrator (AU Retail, Office-based)

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required:

• Proven experience in software testing, quality assurance, or a similar role, particularly in an eCommerce or Digital environment.
• Strong understanding of testing methodologies, including functional, regression, and end-to-end testing.
• Good understanding of testing process and SDLC.
• Experience with manual and automated testing tools.
• Experience working within an agile development environment, experience with Agile/Scrum methodologies.
• Knowledge of UX principles and how they impact testing and user experience
• Hands-on experience with test automation frameworks and tools.

Nice to Have:

• Extensive experience in software testing and quality assurance, specifically in large-scale eCommerce or Digital platforms.
• Advanced knowledge of SDLC with demonstrated experience optimizing and improving testing processes.
• Extensive hands-on experience with both manual and automated testing tools, including designing automation test strategies.
• Familiarity with continuous integration and continuous deployment (CI/CD) pipelines.
• Knowledge of programming languages such as Java, Python, or C#.
• Extensive experience with multiple automation frameworks, including setting up and maintaining test automation environments.
• Exceptional communication, with experience leading cross-functional teams to deliver high-quality projects.

What will you do?

• Plan and execute comprehensive testing strategies—including functional, regression, and end-to-end testing of our website and the digital systems supporting it.
• You will monitor eCommerce operations, troubleshoot issues, resolve operational incidents, and support ongoing Digital enhancements.
• Committed to contributing to a safe working environment, by being aware of and compliant with all wellbeing and safety initiatives.
• Collaborate with cross-functional teams including developers, Business Analysts, Technology team, product managers, and UX/UI designers to define testing requirements and ensure high-quality deliverables.
• Collaborate with cross-functional teams including third party agencies, Business Analysts, Technology team and other Key stakeholders to develop testing schedules and deliver merchandising requirements .
• Respond to and investigate operational incidents, troubleshoot issues, and escalate critical problems as necessary.
• Assist with resolving operational issues or delays and work with the retail teams and IT teams as required to do so.
• Responsible for executing delivery, price and priority logic lead times and supporting the Business analyst on business projects relating to it.
• Monitor overall ecommerce operational performance and online orders to business SLAs and desire customer experience.
• Support the Digital, Retail and Technology teams to ensure process compliance and adhere to the introduction of business changes.
• Support fraud screening performance including review times, review/rejection rates/amounts.
• Perform integration testing, functional testing, system testing, regression testing and application usability testing to ensure all website elements and supporting systems work as expected.
• Create and maintain comprehensive testing documentation, including test cases, test scripts, and test results.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOSCareers #JoinConnectOS #ConnectOSTech #ConnectOSRecruitment

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.