Director, Housekeeping

• Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
  
• Implement strategies aimed at cost minimisation, productivity maximisation without reduction of quality standards.
  
• Ensure operation runs within out looked financial framework.
  
• Monitor and review Quality Standards for the Department.
  
• Purchase operational supplies are required within budgt and outlook.
  
• Daily check of all public areas and guest corridors.
  
• Report maintenance faults and damage to furniture and fittings in all areas of the hotel to the maintenance department. 
  
• Accurately document lost property (records) and organise distribution of unclaimed items.
  
• Attend promptly to all guest complaints and requests.
  
• Complete and update annually Standards and Procedures for the Housekeeping Department.
  
• Ensure preparation of cleaning schedule for the return of all out of order rooms.
  
• Ensure completion of monthly linen and toweling stocktake.
  
• Oversee the inspection of VIP or Vacant Clean rooms.
  
• Ensure all telephone calls to to the department are accurately logged.
  
• Participate in the preparation of the Strategic Business and Operation Plans.
  
• Prepare monthly outlook / forecast reports.
  
• Attend meetings as required.
  
• Implement opportunities for quality Team Building.
  
• Ensure that all associates comply with the grooming and uniform standards.
  
• Conduct development and performance reviews, identifying key personnel for further development and structured career pathing. 
  
• Implement and maIntain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
  
• Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
  
• Oversee the selection and appointment of new associates within the department.
  
• Conduct regular staff meetings to keep all associates informed.
  
• Ensures compliance with legislated health and safety requirements within the workplace.
  
• Comply with all Corporate and Hotel Standards and Procedures.
  

Requirements

Benefits