Director of Customer Experience

Director of Customer Experience -
Philippines

Location: Philippines 
Department: Customer Service & Sales
Reports To: VP of Sales & Customer Service

About SingleComm
SingleComm is a leading CCaaS (Contact Center as a Service) provider delivering modern, AI-
enhanced solutions to contact centers worldwide. Our platform helps organizations improve
customer experience, increase efficiency, and drive measurable performance through automation,
intelligent routing, and advanced analytics. As we expand in the Philippines, we are looking for a Director of Customer Experience to support and grow relationships with Philippine-based BPOs and enterprise clients.

Position Overview
This is a senior role responsible for client success, technical support, and business growth within
the Philippine contact center market.
The role will start as an individual contributor with the opportunity to build and lead a regional
team as the business grows.

Key Responsibilities
Customer Success
 • Serve as the main contact for Philippine clients using the SingleComm platform
 • Ensure high customer satisfaction and strong client relationships
 • Handle customer escalations professionally
 • Learn and master the SingleComm platform within the first 90 days

Sales & Business Development
 • Identify opportunities to grow and expand existing accounts
 • Support new client acquisition in the Philippine BPO market
 • Conduct product demonstrations and presentations
 • Assist with contract renewals and service expansions
   Technical Collaboration
 • Work with engineering and product teams to support client needs
 • Help clients optimize and troubleshoot the SingleComm platform
 • Participate in technical discussions related to CCaaS and contact center technology

Work Setup
Remote position based in the Philippines.
Candidates must have:
 • Reliable high-speed internet
 • A professional home office setup
 • Their own computer and equipment
Some international travel (including the USA) may be required.

Requirements
 • 10+ years experience in the call center or BPO industry
 • Strong understanding of contact center operations
 • Experience supporting or selling technology solutions
 • Ability to manage customer escalations professionally
 • Strong communication and presentation skills
 • Ability to quickly learn new software platforms
 • High level of professionalism, reliability, and accountability

Preferred Qualifications
 • Experience with CCaaS platforms or contact center technology
 • Background in programming, software, or network systems
 • Existing relationships in the Philippine BPO industry
 • Experience selling or supporting cloud-based contact center platforms

If you are interested in helping expand a modern contact center platform in the Philippines'
world-class BPO industry, we would love to hear from you.