Director of International Operations

Arbour Group is looking for a full-time Director of International Operations to join their client's organization- one of the leading organizations in the USA specializing in custom signage and branded environments.

The Director of International Operations is a senior operational leadership role responsible for the overall performance, efficiency, and culture of the office or assigned business unit. This position provides strategic and day-to-day leadership across operations, people management, financial performance, and client service, acting as the primary liaison between executive leadership and local teams. The Director ensures the office operates as a high-performing, scalable, and compliant operation, while fostering a culture of accountability, collaboration, and continuous improvement. This role owns operational execution, talent development, resource planning, and profitability, and plays a critical role in supporting organizational growth and client satisfaction.

Main Responsibilities:

• Provide full operational ownership of the office or assigned business unit, ensuring consistent, efficient, and compliant day-to-day operations.
• Lead, mentor, and manage managers and staff to achieve performance goals, service standards, and operational KPIs.
• Serve as the primary escalation point for operational, personnel, or client-related issues, ensuring timely resolution.
• Partner with executive leadership to translate organizational strategy into executable local operating plans.
• Oversee staffing models, scheduling, workload distribution, and resource allocation to support service delivery and growth.

• Own departmental budgeting, expense management, and financial forecasting to meet or exceed profitability targets.
• Monitor key financial and operational metrics, identifying risks and opportunities to improve margins and efficiency.
• Ensure accurate tracking and reporting of financial performance, labor utilization, and operational costs.
• Support pricing, cost-control, and investment decisions in alignment with corporate objectives.

• Lead performance management processes, including goal setting, annual reviews, talent assessments, and development planning.
• Build a strong leadership bench through coaching, mentorship, and succession planning.
• Foster a positive, inclusive, and high-performance culture aligned with company values.
• Ensure compliance with HR policies, employment practices, and local regulations.
• Lead onboarding, training, and cross-training initiatives to enhance coverage, resilience, and scalability.

• Act as the senior/escalated point of contact for key clients, vendors, and partners associated with the office or business unit.
• Support client retention and growth by ensuring service excellence, proactive communication, and rapid issue resolution.
• Collaborate with Sales and Executive Leadership on renewals, expansions, and new business opportunities.
• Oversee vendor relationships, contract compliance, and service-level performance.

• Identify, prioritize, and implement process improvements to enhance efficiency, quality, and consistency.
• Ensure adherence to organizational policies, operational standards, and compliance requirements.
• Lead initiatives that improve scalability, risk management, and business continuity.
• Monitor operational performance and implement corrective actions where gaps exist.

Qualifications:

• Must be a resident of the Philippines
• Able to work on a night shift, following US time zone
• Willing to have a hybrid work setup with onsite days at Cebu

• Bachelor’s degree preferred (or equivalent professional experience)
• Professional certifications in operations, management, or project leadership (PMP, Six Sigma, or equivalent) preferred

• 5+ years of progressive leadership experience in operations, office management, or general management
• Minimum of 2–3 years in a senior supervisory or management role overseeing managers and/or cross-functional teams
• Proven experience managing day-to-day office or business unit operations, including people, processes, and financial performance
• Demonstrated ability to lead managers and professional staff, with a strong focus on accountability and development
• Experience managing budgets, forecasting expenses, and driving operational profitability
• Strong resource-planning and workload-balancing skills to ensure optimal utilization and service delivery
• Track record of building high-performing teams through coaching, performance management, and succession planning
• Experience conducting performance reviews, talent assessments (e.g., 9-Box), and providing actionable feedback
• Excellent communication and presentation skills with the ability to interact effectively with executives, clients, and vendors
• Strong customer- and service-oriented mindset with the ability to build and maintain long-term relationships
• Ability to lead and reinforce a culture of inclusion, transparency, and operational excellence
• Comfort operating in fast-paced, high-accountability environments while managing competing priorities
• Demonstrated success implementing process improvements and scaling operations

What's on Offer?

• Work in a company with a solid track record of performance
• Have a hybrid working arrangement, on top of a competitive salary offer and employment benefits 
• Have the opportunity to work with a diverse team and collaborate with different industry experts and SMEs internationally

Don't miss this amazing opportunity to work with a dynamic team of professionals while developing your career in a multinational organization. Apply Now!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, handicap or disability, marital status, sexual orientation, gender identity or expression, pregnancy or pregnancy-related condition, genetic information, veteran status, immigration or citizenship status, military obligations, status as a domestic violence victim or a victim of sexual assault or stalking, participation in discrimination complaint-related activities, or any other status protected under applicable federal, state or local law.