Director of Operations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Director of Operations really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction . As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these program s.

As Director of Operations , you will:

Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.

Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.

Maintain an open line of communication between staff and senior management.

Manage and staff the operations assigned.

Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.

Develop individual and team goals and implement plans to carry out objectives.

Guide the Operations Managers in meeting all team & individual goals.

Ensure compliance with all established policies and procedures.

Collaborate with senior managers in the development of performance goals and long-term operational plans

Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

Set strategic goals for operational efficiency and increased productivity

Work with managers in the development of financial and budgetary plans

Analyze current operational processes and performance, recommending solutions for improvement where necessary

Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs

Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed

Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Do you have what it takes to become Director of Operations ?

Requirements:

At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.

Capable of building and maintaining client relationship is required for this role

Managed at least 1,000 FTEs and who has strong computer skills especially in using Google Suite applications.

Proven track record of meeting and delivering targets.

Excellent communication skills, both verbal and written.

This person must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of June 2023, TaskUs had a worldwide headcount of approximately 47,000 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.