Director of Operations

A Director of Operations is a high-level executive responsible for managing the day-to-day operations of a company.

Responsibilities include:

● Defining, implementing, and revising operational policies.

● Developing and executing new growth directives.

● Working with the human resources department to create job descriptions, hire competent personnel, and oversee employee training programs.

● Communicating with departmental heads to develop financial plans and ensure company-wide compliance.

● Monitoring company revenue margins and conducting budget reviews to maximize profits.

● Overseeing client support services.

● Managing procurement and resource allocation.

● Liaising with superiors to make decisions for operational activities and set strategic goals.

● Planning and monitoring the day-to-day running of business to ensure smooth progress.

● Supervising staff from different departments and providing constructive feedback.

● Evaluating regularly the efficiency of business procedures according to organizational objectives and apply improvements.

● Managing relationships/agreements with external partners/vendor.

Job Requirements:

● Bachelor’s degree in IT/any related field

● At least 10 years of experience in Operations, preferably in MSP Industry

● Good verbal and written English communication skills

● Proven skills in translating insights into strategies and action plans

● Super analytical and resourceful

● Excellent attention to detail and problem-solving skills

● Good leadership and coaching skills

● Having an ITIL Certification is an advantage

● Open to work in EST time zone

● Open for Hybrid set-up