Director of Operations - Wire Invertigation

Summary Job Description


Responsible for the overall operational performance of Wire Investigation located in Philadelphia PA, Charlotte NC, Portland , OR , Hyderabad, India and Manila, Philippines.
Manages middle managers and/or upper middle managers, in specialized roles.
Contributes in the development and implementation of long-term strategies, policies and technological advancements.
Considered an authority for complex technical, operational and processing functions with cross-group impact.
Responsible for complex wire inquiry management, boutique premium services, process improvement initiatives, developing and monitoring service standards, department goals and the enterprise complaint wire support process.
Foster an inclusive and diversity workforce.
Responsible for business processing models, risk and controls and adherence to all banking regulatory compliance requirements.
Strategically monitors processing/customer trend issues and quality/production standards to ensure compliance and mitigate operational risks.
Partner and support multiple line of businesses (Global Financial Institutions, Consumer and Commercial) with the delivery of Wire payment products and excellent customer services delivery.
Responsible for the quality control results, audit reviews, matters requiring attention and corrective action solutions
Streamline hand-offs processes between lines of businesses to gain greater efficiencies and mitigate operational risks.


Required Qualifications: 15+ years of operations experience, 7+ years of management experience in payment operations. Wires Investigations experience would be an advantage.


Desired Qualifications:
Experience leading a major function or large geographic segment of a financial services organization
Solid budget forecasting and risk management skills
Excellent verbal, written, and interpersonal communication skills Ability to interact effectively with all levels of an organization; including at the executive level
10+ years of Wire Transfer Investigations experience
7+ years of strategic planning, operations, or implementation experience within a financial services institution
Experience managing geographically dispersed team members, including both exempt and non-exempt team members and offshore resources
Outstanding pipeline management experience, including performance reporting and effective process design
Experience working with offshore based providers
Demonstrated ability to hold constructive and productive relationships with peer groups, support partners, and other lines of business
Demonstrated experience ensuring overall compliance to include government regulations and company policies
Relationship building and ability to drive decision making through a consensus building approach
Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution
Demonstrated experience handling complex matters as they relate to wire transfer processes.
Ability to lead through transformational change and large initiatives