Director, Verifications

Company Overview
A leader in the background screening industry, ScoutLogic is dedicated to providing a great experience for our clients and our team members. We focus on the development and use of technology & analytics to create a positive client and candidate employment screening experience. Our significant growth and ability to continuously win new business is largely based on our dedication to outstanding service. Employers ranging from small businesses to Fortune 100 companies in a wide range of industries have chosen ScoutLogic because of our ability to complete checks quickly and accurately while providing great customer service.

Scope: Manages 25+ Scouts with $1-3MM+ revenue responsibility

Job Summary
The Director, Verifications is a vital part of the Operations leadership team, and will primarily be responsible for managing the day-to-day verifications workload for a group of clients. This position is accountable for working within ScoutLogic’s client guidelines as well as the Fair Credit Reporting Act’s (FCRA) regulations to provide minimal turnaround time and high-quality results on background research requests.

Reports to: COO

Responsibilities:

• Client Group Management and Satisfaction
• Client Group Escalations when required
• Client Scout Management
  • Scout performance and objectives management
  • Daily workload management
  • Prioritization/Escalation
  • Quality Assurance
  • Follow FCRA guidelines, including federal, state and county laws, and Driver’s Privacy Protection Act (DPPA). Also follow all compliance requirements.
• Leadership of ad-hoc projects and reporting as required

Performance Measures: 

• Team Productivity (Search KPIs) 
• Team Quality (weekly QA)
• Team Verifications Attempts (weekly tracking)
• Team UTV tracking (weekly tracking)
• Customer Service Excellence (Client Feedback)
• Client Satisfaction (NPS and Client Feedback)