Dispute Analyst, Project Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Essential Functions

• Global Disputes SME for any New Initiatives and Projects (e.g. Dispute Management Platform - ServiceNow) – provide in-depth knowledge and expertise relevant to the project’s subject area.

• Work closely with Project lead/s – assist in gathering, defining, and validating business and technical requirements. Ensure project deliverables align with industry standards and best practices.

• Act as a back-up for the project lead, participating in meetings, communications, obtaining approvals and/or decision points.

• Review and validate project outputs and documentation for accuracy and completeness, support testing activities.

• Proactively identify risks, issues, and opportunities for process improvement, and develop effective mitigation strategies to keep projects on track.

• Work closely with cross-functional teams, including product, technology, risks and compliance and other key stakeholders to ensure seamless project execution and alignment with business goals.

• Maintain comprehensive project documentation, including plans, status reports, and post-project evaluations, to facilitate transparency and continuous improvement.

• Facilitate or participate in change management forum/meetings (if needed)

• Stay current with industry and client trends and maintain a strong knowledge of Visa international Operating Regulations and Regulation E/Z with regard to dispute processing.

• Identify and analyze processing problem with customer impacts, communicates ongoing situation status to processing teams

• Potential domestic and international travel may be required

• Work in a matrixed environment

• Work off business hours as required

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law

Basic Qualifications

• 5 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• Requires a minimum of 5 years’ experience working in a merchant acquiring, card issuing, or back-office banking environment, and a minimum of 4 years of experience in a dispute resolution management or loss recovery role
• Comprehensive knowledge of Visa’s International Operating Regulations
• Comprehensive knowledge of US Federal Regulations E and Z
• Exceptional organizational and time-management abilities to handle multiple projects simultaneously.
• Prior experience in project management or a strong interest in developing project management skills.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
• Proven ability to service and support a range of internal and external customers, while maintaining client/stakeholder confidentiality, often in parallel and within a shifting set of priorities
• A proven track record for making sound decisions based on available information, managing both short and long-term goals, and achieving high quality operational results
• Ability to make independent decisions guided by department policies and procedures
• Customer focus with proven ability to establish productive working relationships
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently
• Exceptional verbal, written and interpersonal skills are required
• Exceptional knowledge of Microsoft Office (e.g. Excel, Word, PowerPoint, etc.)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.