Document Management Specialist

This posting is part of our talent pool. Applications will be reviewed and shortlisted for future hiring needs.

The Position

The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.

Duties & Responsibilities:

• Support the management of document lifecycle for Boehringer Ingelheim’s controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA’s.


• Handle the coordination of documents and conduct proactive communication with the requestors. 


• Ensures that documents received and handled adheres to the defined quality standards.


• Support CI initiatives of the team by proposing improvements and standardizations.


• Handle end-to-end incident management in MyServices.

Requirements:

• Bachelor’s Degree in Business, Finance, or any similar programs. 


• Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills.


• Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint).


• Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player.


• Background in continuous improvement process is an advantage.


• Experience in a shared service center is an advantage.


• Background in Document Management System landscape is an advantage.


• Amenable to work in mid-shift schedule. 

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.