Document Writer

Overview of the Role

The Document Writer is responsible for creating high-quality documentation that helps ensure the success of the organization's products and services. This role involves developing clear guides, task instructions, and workflow overviews to meet VBP's client preferences and keep all client processes documented and current.

Main duties include:

• Collaborate with the Onboarding Team and the Client Collaboration Stream to outline the initial tasks that will be allocated to the newly onboarded client, along with any upgrades;
• Generate clear, high-quality content, including:

1. Swimlane Diagram - a visual process flow diagram that clearly illustrates job sharing and responsibility for the assigned tasks;
2. Procedure/Key Steps - a detailed description of the sequence of actions specifying what needs to be done, when it should be accomplished, and who is responsible for it;
3. Process Manual - a comprehensive PDF document that outlines the procedures for carrying out specific tasks, particularly those performed through financial software and other online tools;

• Incorporate images, drawings, diagrams, and charts to enhance the user's comprehension of the process;
• Transform any training video into a practical guide manual to be utilized by the team member designated to the client.

• Bachelor’s degree in any field
• Exceptional written and verbal communication skills in English;
• Proficient in MS Office applications, including SharePoint, Outlook, Word, Excel, and PowerPoint;
• Basic understanding of ScreenSteps, Lucidchart, and/or Visio;
• Strong organizational skills with a keen eye for detail.

• 500K per incident HMO coverage + Dental & Optical Benefits
• 2 weeks of Christmas vacation
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM
• Solid professional & development training programs
• 25K Educational Assistance
• Referral bonuses