DREX Associate (Driver Experience)

Company : Angkas

Job Type : Full Time

Cainta, Rizal

Job Description - DREX Associate (Driver Experience)

Monitor and track driver performance (acceptance rates, cancellations, ratings).
Recognize and reward top-performing drivers.
Support and coach underperforming drivers.
Address and resolve driver concerns, complaints, and issues promptly.
Provide assistance to drivers through multiple support channels.
Implement and manage driver incentive programs.
Evaluate effectiveness of incentive programs and suggest improvements.
Analyze driver data to spot trends and optimize performance strategies.
Maintain accurate driver records and performance metrics.
Prepare performance reports and presentations.
Ensure compliance with company policies and procedures.
Meet or exceed assigned targets and objectives.
Engage in ongoing training and professional development.
Take on additional tasks or projects as assigned.

High school diploma or equivalent.
At least 1-2 years of experience in customer service, operations, or a related field.
Proficiency in Google Suite

Strong communication and interpersonal skills
Problem-solving and decision-making abilities
Attention to detail
Ability to multitask and prioritize tasks
Patience and empathy

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DREX Associate (Driver Experience)

Job Description - DREX Associate (Driver Experience)

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