E-Banking Support Specialist

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Job Summary

Responsible in processing reconciliation, investigation and resolution of complaint of MBTC and other banks cardholders’ transactions passing through own ATM/CAM/CRM terminals as well as inter-subsidiary and BancNet including bank’s own e-channels within the prescribed TAT.

Specific Duties & Responsibilities

• Daily monitoring & investigation of various international acquiring (VISA and Mastercard) chargeback/complaints received through CIMS-ITSP, VISA Online and Mastercard-Mastercom. Ensure resolution/closure within required TAT with no breached item.


• Daily monitoring & investigation of various chargeback/complaints for MBTC credit card cash advance received from Metrobank Credit Card unit via e-mails. Ensure resolution/closure within required TAT with no breached item.


• Preparation of daily Summary of Adjustment, either for debit or credit to client’s account.  


• At end of day, ensure all adjustments are posted (credited/debited) to clients’ accounts and coordinate with affected BOA for any unposted transactions.


• Preparation and verification of electronic journal (EJ) file for chargeback/complaints that were confirmed successfully dispensed from MBTC ATMs.


• Validate and re-assess chargeback/complaints through pre-arbitration or arbitration from other international banks.


• Investigation of various ATM, CAM & CRM discrepancies, either overage/shortage, incurred and reported by branches/CMSUs. Ensure to provide status on the same day or within three (3) banking days upon receipt of the e-mail requesting for investigation/verification.


• Investigation and verification of actual cash shortage, due to dispensed without debit, if any.


• Ensure reply to all e-mails received daily.


• Preparation of RIR, ITSP for ITG and Incident reports whenever necessary.


• Monitor and ensure complete data for RFD MIS report within five (5) banking days after each reference month.


• Preparation of weekly and monthly reports, if any.


• Exercises and executes the check and balance of all investigation activities in consonance with bank’s policies and procedures.


• Participates in the testing of any automation project to assist the officer in-charge.  

• Performs other functions that may be assigned from time to time.

Qualifications:

• Preferably with work experience in the banking industry.

Other Details:

Rank: Rank & File

Unit: Branch Banking Sector / Branch Operations Support Group / E-Banking Division / Reconciliation and Fulfillment Department

Location: GT Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City