eCommerce Onboarding Specialist (Perm WFH, Night Shift)

Position Overview:

As an Onboarding Coordinator , you will play a crucial role in ensuring a smooth transition for our customers to the PCP account. This requires excellent communication skills, exceptional organizational abilities, and basic knowledge of Excel or Google Sheets. While prior e-commerce knowledge is a plus, it is not a mandatory requirement.

Responsibilities:

• Reach out to a list of customers via email and/or phone to explain the benefits of migrating to PayPal''s PCP account.
• Provide step-by-step guidance and assistance to customers in updating their PayPal accounts.
• Maintain accurate records of customer interactions and progress using Excel or Google Sheets.
• Address customer inquiries and concerns promptly and professionally.
• Collaborate with the team to ensure a seamless migration process.

Qualifications:

• Excellent verbal and written communication skills in English.
• Previous experience in handling an e-commerce account.
• Strong project management skills is required.
• Experience in handling financial account.
• Strong organizational skills with a keen attention to detail.
• Basic proficiency in Excel or Google Sheets.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.