Ecommerce Operations Supervisor

BCM One is looking for an experienced leader in the telecommunications industry that wants to take their career to the next level.  Do you have the drive to lead high-performing teams while making a direct impact on global operations? This is your opportunity to join an energetic and rapidly growing global telecommunications company that is redefining customer service and technical support within our Ecommerce team.

As the ECommerce Operations Supervisor, you will be at the forefront of leading our Customer Care, Technical Support, and Line Number Porting (LNP) teams. Your leadership will ensure operational efficiency, optimize workflows, and uphold the highest standards in customer service. You’ll be a key figure in bridging communication between customers, account managers, vendors, and internal teams, ensuring seamless service delivery and problem resolution.

Work Locations: 

This position will be hybrid based out of our office in Makati City, Philippines.  We are typically in the office 3 days per week with WFH the other 2 days.  This is subject to change based on the demands of the position and company.

Hours: 

Night Shift - 9pm to 6am local.  (9am to 6pm Eastern US business hours.)

What You Will Do:

• Lead & Inspire – Supervise and mentor a team of customer care and technical support professionals, fostering a high-performance culture.


• Optimize Operations – Manage ticket escalations, oversee workload distribution, and ensure efficient task completion within Service Level Agreements (SLAs).


• Drive Performance – Monitor and analyze team performance metrics, implement improvements, and report key insights to E-Commerce Functional Managers.


• Problem-Solve & Innovate – Ensure troubleshooting steps align with business KPIs, continuously improving customer experience.


• Engage & Collaborate – Work closely with U.S. leadership, providing strategic insights and operational solutions.


• People Management – Serve as the on-site support for HR-related matters, ensuring employee engagement and adherence to company policies.
  

What You Will Need:

• 3+ years of supervisory or leadership experience in a telecommunications company, specifically.


• Bachelor’s degree; equivalent work experience in telecom leadership considered.


• Strong knowledge of VoIP, SIP, customer service, technical support, and service delivery.


• Experience in servicing international markets.


• Excellent communication, problem-solving, and organizational skills.


• Ability to manage multiple priorities in a fast-paced environment.
  

Why Join Us:

• Be part of a global team that continues to expand its reach
  


• Lead a large, high-impact team with direct influence on operations
  


• Collaborate with leaders across the Philippines and US
  


• Work in a fun, collaborative and hybrid environment that supports flexibility and work-life balance
  

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.


• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.


• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.


• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews


• Health Insurance (HMO with 2 free dependents)


• Generous Paid time off


• Company retirement plan


• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.