e-Learning Head (Supervisor)

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

• Assists the Division Manager in overseeing the sales operations of Knowledge. Performs administrative function for the effective and efficient implementation of objectives, targets and programs of the Sales Team of Knowledge.
• Analyzes market opportunities, develops sales strategies, plan and initiatives for the actual movement of SGS Knowledge services for the Automotive, Electrical and Electronics and Services sectors to the customer. Coordinates sales distribution by establishing industry and specific client targets, territories, quotas, and goals.
  • Reviews Proposal Worksheets (PWS).
  • Orients and trains new members of the sales team.
  • Monitors and updates Sales Reports:
    • Weekly Highlights
    • Monthly Sales Report / Monthly Commentary
    • Quarterly Sales Report
    • Multilevel Incentive Program (MLIP)
    • Performance Summary Reports
    • SMP/CRM/CertNet Reports
  • Supports Sales Executives during client visits
  • Transmits contracts to the Administrative Head.
  • Prepares business development plan for new products
  • Recommends training plan for each sales executive to the business division manager
• Oversees sales lead and call management, key and non-key account initiatives (visits, presentations, etc), and special marketing and sales events; coordinates with Corporate Communication on any PR and Ad initiatives
• Assists the Division Manager in overseeing the sales operations of Knowledge. Performs administrative function for the effective and efficient implementation of objectives, targets and programs of the Sales Team of Knowledge.
• Analyzes market opportunities, develops sales strategies, plan and initiatives for the actual movement of SGS Knowledge services for the Automotive, Electrical and Electronics and Services sectors to the customer. Coordinates sales distribution by establishing industry and specific client targets, territories, quotas, and goals.
  • Reviews Proposal Worksheets (PWS).
  • Orients and trains new members of the sales team.
  • Monitors and updates Sales Reports:
    • Weekly Highlights
    • Monthly Sales Report / Monthly Commentary
    • Quarterly Sales Report
    • Multilevel Incentive Program (MLIP)
    • Performance Summary Reports
    • SMP/CRM/CertNet Reports
  • Supports Sales Executives during client visits
  • Transmits contracts to the Administrative Head.
  • Prepares business development plan for new products
  • Recommends training plan for each sales executive to the business division manager
• Oversees sales lead and call management, key and non-key account initiatives (visits, presentations, etc), and special marketing and sales events; coordinates with Corporate Communication on any PR and Ad initiatives
• Periodically checks cost efficiency, sales lead and call effectiveness, customer satisfaction rating and overall sales performance; produces and analyzes sales statistics to determine sales potential and service delivery requirements and monitor the preferences of customers.
• Ensures the standardization and implementation of sales policies and processes and client engagement procedures
• Oversees and evaluates performance of Certification Sales Executives (CSEs); plans and directs staffing, training, and performance evaluations to develop and control sales and service programs.
• Advises all concerned Certification Sales Executives and other concerned employees of policies and operating procedures to ensure functional effectiveness of the Knowledge business.
• Prepare budgets and approves budget expenditures relative to the post’s level
• Represent company at various association and organization meetings to promote SGS Services.
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Ensures compliance with global and local key performance indicator (KPIs).
• Performs other related duties that may be assigned either in support of the department goal or for his/her personal or professional training, education or development as programmed by the Knowledge business division manager
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Experience/Technical Knowledge

• 4 years experience in Sales and Marketing, knowledge in Management Systems Certification is a plus
• People management skills, able to do sales coaching and mentoring
• Able to set and implement motivational programs for the team

Required Skills

• 1 -2 years experience as a course developer is a plus
• Ability to understand and communicate concepts quickly and accurately Strong writing, editing and proofreading skills High attention to detail
• Ability to prioritize, schedule and meet deadlines
• Work independently
• Team player
• Ability to listen and identify needs and requirements
• Service oriented
• Organization skills, accountability, results driven
• Adept in the use of Presentation Software like MS PowerPoint, Articulate 360, Adobe Illustrator, Adobe Photoshop
• Must be amenable to work onsite from Monday - Friday (8am to 5pm)

• Open to fresh graduates with strong leadership potential. Applicants who have held officer or leadership roles in academic or school organizations are highly encouraged to apply.

Language

• English