Email / Chat Support Executive

• Handle inbound customer inquiries via phone, email, and chat, providing prompt and accurate technical support.
  
• Troubleshoot software, hardware, and other technical issues, guiding customers through solutions with patience and clarity.
  
• Identify customer needs and seamlessly introduce upgrades, add-ons, or premium services that align with their requirements.
  
• Document customer interactions and resolutions within the CRM system.
  
• Collaborate with other teams to escalate complex issues and ensure timely resolution.
  

Requirements

• Outstanding written communication skills with impeccable grammar and spelling.
  
• Empathy and professionalism in customer interactions.
  
• Strong problem-solving skills and attention to detail.
  
• Ability to multitask and manage multiple chat conversations simultaneously.
  
• Experience using CRM systems and knowledge base tools.
  

Benefits

• Competitive compensation packages
  
• Comprehensive health coverage including HMO and Life Insurance
  
• Opportunities for professional growth and development
  
• A supportive and dynamic work environment
  
• Free meals and other wellness benefits