Employee Relations (ER) Officer

Company Overview

With over 8 million downloads and a network of 50,000 dedicated biker partners, we are a leading ride-hailing app company operating in the Philippines, akin to Angkas. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively. 

As we expand our services and enhance the user experience, we seek a dynamic and experienced ER Officer to join our growing team.

Administrative Investigations: Conduct fair, objective, and well-documented investigations into allegations of employee misconduct, workplace complaints, or policy violations. Gather and evaluate evidence, conduct interviews, and prepare investigation findings.

Disciplinary Case Management: Manage the end-to-end disciplinary process and ensure compliance with procedural due process requirements.

Grievance Handling & Conflict Resolution: Serve as a primary contact for employee grievances and workplace concerns. Facilitate mediation and conflict resolution between employees and leaders to support fair and constructive outcomes.

Leadership Advisory: Provide guidance to managers and leaders on employee relations issues, disciplinary procedures, workplace conduct concerns, and policy interpretation.

Policy Interpretation & Implementation: Ensure consistent and fair application of company policies. Provide guidance to leaders and employees on proper policy interpretation and compliance.

Preventive Employee Relations: Identify trends and recurring workplace concerns that may present organizational risk. Recommend proactive interventions, policy improvements, or leadership support initiatives.

Legal & Compliance Coordination: Collaborate closely with Legal to ensure disciplinary actions and investigations are compliant with applicable labor laws and internal policies.

Competencies for the Job 

• Labor Law & Regulatory Knowledge
• Conflict Resolution & Mediation
• Stakeholder Management
• Communication & Documentation
• Analytical & Strategic 
• Problem Solving & Risk Awareness

Education: Bachelor’s degree in Human Resources, Psychology, Behavioral Science, Legal Management, or a related field

Experience

• Typically 2-4 years of experience in Employee Relations, Labor Relations, or HR Business Partnering
• Experience handling administrative investigations, disciplinary processes, and grievance management
• Experience in creating and implementing relevant workplace policies on effective Employee Relations

Preferred

• Experience working closely with Legal on employee relations cases
• Exposure to labor-management relations and workplace investigations