End User Support Lead

Full time

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At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

The Service Desk Team Lead is responsible for managing and optimizing the End User IT Experience within the organization. This role involves overseeing the deployment, configuration, maintenance, and support of desktop hardware, operating systems, applications, and related peripherals.

Here are the key things you will do to ‘bring ideas to life’.

• Provide frontline technical leadership to address user queries and resolve issues promptly.
• Diagnose hardware and software problems, offering timely solutions to minimize downtime.
• Conduct regular maintenance and updates to optimize system performance.
• Develop training materials and conduct sessions to educate users on technology best practices.
• Create comprehensive documentation, including manuals and guides, to assist users in utilizing technology effectively.
• Act as a primary point of contact for End User IT related escalations, ensuring timely resolution and excellent customer service.
• Ensure compliance with relevant regulations and standards, such as GDPR or industry specific requirements.
• Stay abreast of emerging technologies and trends in the workplace technology landscape.
• Identify areas for improvement and propose innovative solutions to enhance efficiency and productivity.
• Lead and inspire a team of IT professionals, providing direction, support, and mentorship to foster a culture of excellence and continuous learning.
• Foster collaboration, teamwork, and knowledge sharing among team members to maximize efficiency and effectiveness

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organisational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following:

• Proficient in deploying and managing various hardware and software solutions.
• Familiarity with operating systems, networking principles, and cloud-based technologies.
• Strong analytical skills to diagnose and resolve technical issues effectively.
• Ability to troubleshoot complex problems and implement sustainable solutions.
• Excellent interpersonal skills to interact with diverse stakeholders and understand their needs.
• Clear and concise communication skills to convey technical information to non-technical users.
• Capacity to adapt to evolving technologies and changing workplace dynamics.
• Flexibility to prioritize tasks and manage multiple responsibilities in a dynamic environment.
• Experience in leading a team of IT Professionals.

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Service Desk Team Leader?

Which of the following Microsoft Office products are you experienced with?

Aurecon is a design, engineering and advisory company. Our purpose is bringing ideas to life, to imagine and co-create with our clients a better future for people and the planet.

Our culture of Believe it. Say it. Do it. reflects our deep commitment to our clients and each other to build trust and create a better future together.

We are a team who place eminence, digital and innovation at the core of all we do.

Our strength lies in how we bring together our design, engineering and advisory capabilities to provide our clients with integrated solutions across the entire asset lifecycle. From shape and plan – design and deliver – operate and optimise –

Aurecon is a design, engineering and advisory company. Our purpose is bringing ideas to life, to imagine and co-create with our clients a better future for people and the planet.

Our culture of Believe it. Say it. Do it. reflects our deep commitment to our clients and each other to build trust and create a better future together.

We are a team who place eminence, digital and innovation at the core of all we do.

Our strength lies in how we bring together our design, engineering and advisory capabilities to provide our clients with integrated solutions across the entire asset lifecycle. From shape and plan – design and deliver – operate and optimise –

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