Engineer - Infrastructure Services N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Inviting applications for the role of Linux System Engineer!

In this role you will be a part of the IT Infrastructure team, and you will work with great people, pioneering products and cutting-edge technology. As a Linux Systems Engineer, you’ll be part of the team who will be responsible for the management and administration of our Linux/Unix Core Systems Infrastructure, Storage, and Virtualization Infrastructure.

 

Responsibilities

• Operational Support and Incident Management: Provide Level 1–2 operational support for Linux and Windows servers, applications, and databases by monitoring and managing tickets, troubleshooting incidents, coordinating with cross‑functional teams, and escalating unresolved issues in accordance with ITIL processes and service level agreements.
• Infrastructure Administration, Monitoring, and Security: Support infrastructure stability and security by assisting in server and user administration, scripting and task automation (Linux/Unix shell and Windows PowerShell), backup and restoration activities, infrastructure monitoring and alerting, security patching, anti‑virus deployment, and data center operations.
• Service Continuity and Continuous Improvement: Contribute to service reliability and continuous improvement initiatives by supporting change and service transition activities, participating in global and ad‑hoc IT projects, and assisting in Business Continuity and Disaster Recovery (BC/DR) planning, testing, and execution.
• In the first 90 days: Work closely with the technical leads and associates to help support BAU and KTLO (Keeping the Lights On) operations, support and implement Projects as well as work on Security related initiatives.
• Beyond 90 days: Effectively perform the function and work independently and lead the team, as well as be involved in the design, engineering, and architecture of the infrastructure. Help work on Service Improvements and Innovation, including introduction of his/her own initiatives.

 

 

Qualifications we seek in you!

Minimum Qualifications / Skills

• Provides 1st level to 2nd Level Linux Server Systems Support
• Provides 1st level to 2nd level Application and Database Support (e.g. basic SQL, plus – preferable PostGRE, Hadoop, etc.)
• Ticket monitoring (preferable Remedy – can be trained), handling, coordination and escalation of unresolved issues to higher level support
• Perform basic administrative duties as required to meet specific operational directives like:
• Assistance in server (Linux / Windows) and user administration.
• Assistance in Infrastructure Monitoring, Alerting, support and troubleshooting
• Intermediate to advance knowledge in Linux/Unix Shell Scripting and Windows (preferable 2 to 4 years – BASH, powershell ,etc.), Cron Jobs, task scheduling, etc.
• Working knowledge experience in file backup and restoration procedures using different backup software’s. (VERITAS Backup exec, Data Protector.)
• Server Room / Data Center Monitoring, Management and support (cooling, power, etc.)
• ITIL Experience; Service Level Management, Incident Handling and Resolution, Change Management, Service Transition
• Support and Implement Office Security tools, OS and hardware security patches and anti-virus
• Support ad-hoc and global initiative projects
• Support Business Continuity and Disaster Recovery activities

 

Preferred Qualifications/ Skills

• Bachelor’s degree/ College graduate or equivalent in Computer Science/Information Technology or related fields
• Minimum years of relevant experience in computer operation support, System maintenance, System/Database Admin, system testing, user support and documentation
• Automation and Scripting Skills (Unix/Linux scripting, PowerShell) will be a plus
• RHEL Certification or equivalent certification will be a plus
• Mental Agility:  Can process information quickly, recognize connections and adopt multiple perspectives.
• Vision:  Can effectively articulate, promote and achieve communicated vision.
• Feedback:  Can accept feedback and integrate feedback into performance and behavior.
• Intellectual Curiosity:  Actively and routinely seeks out information; versant on multiple business fronts.
• Introspection:  Learns from experiences.
• Integrity:  Can build trust relationships with multiple constituencies:  associates, customers, peers, leadership.
• Influence:  Ability to interact with and influence senior management based upon technical expertise and business acumen.  Proven ability to influence/persuade others to gain acceptance/approval of difficult or innovative ideas/concepts.
• Flexibility:  Ability to manage and execute on multiple, critical projects simultaneously.
• Communication:  Proven ability to communicate to multiple audiences in written, verbal and presentation format.  Ability to make effective and persuasive presentations on controversial or complex topics to senior management.
• Teamwork:  Serves as a strong team player who can operate effectively in unstructured environments, build effective networks of internal and external contacts and create consensus for change.
• Interpersonal skill:  Mature, independent, self-motivated and ability to work under pressure and tight deadlines and strong interpersonal skill. Resolve problems in a professional manner, lead working groups, negotiate and create consensus.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Blockchain Technology & Management - Amity Future AcademyAmity Future Academy

Required Skills

Apache Hadoop, Bash Scripting, BMC Remedy, Hadoop Framework, Linux, Linux Bash Scripting, Linux Command, Linux Environments, Linux File Systems, MySQL, PostgreSQL, PostgreSQL Administration, SQL Script, Unix Shell Scripting, Veritas Backup Exec, Windows Configuration, Windows Service

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Hybrid

Work Shift -

Day Job (Philippines)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.