English CSR (Dumaguete)

English Customer Service Representatives

The people we look for to be our English Customer Service Representatives must demonstrate several key attributes in order to be considered for this position. Included in this list are the following:

• Professional fluency in English with a very neutral accent.

• A quick and willing learner that can master all details of our product and call taking techniques

• Enthusiasm for our business.  Takes ownership and acts on behalf of the entire company

• Passion for helping others.  Takes great satisfaction in seeing our clients’ business succeed

• An innate motivation to service our clients the best possible way

• Strong work ethic 

• Strong verbal communication skills

Primary Job Responsibilities

• Responsible for handling inbound restaurant take-out orders in English

• Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients

• Work with other co-workers to meet the needs of the company and clients  

• Other duties as assigned

Minimum Qualifications

• Excellent English communication skills

• At least Senior High School graduate

• At least 18 years of age

• Amenable to graveyard shift schedule

• Willing to work on site

• Prior experience in call centers is a plus but not required