Enterprise Customer Support

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

• HMO coverage for you and your family**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

The role of this team is to provide level 1 comprehensive support to enterprise or B2B customers. Their responsibilities encompass a wide range of services.

YOUR DAILY RESPONSIBILITIES

• General Advice Consultations: Offering expert guidance and recommendations tailored to the specific needs of Enterprise and B2B clients.
• Troubleshooting: Diagnosing and resolving level 1 technical issues to ensure seamless operations for customers.
• Technical Support: Providing specialised support for complex technical challenges under guidance from L2 engineers, ensuring optimal performance of client products (LED, LFD, Monitor, Hotel TV, Commercial TV, Mobile/Tablets, Memory) and services (Knox, Magicinfo, VXT, etc)
• Repair Registration: Facilitating the repair process by managing registrations and coordinating with relevant departments to minimize downtime and disruption for customers.
• Ongoing Customer Communication: Maintaining proactive and consistent communication with clients to address concerns, provide updates, and ensure satisfaction with the support provided.
• Service Registration: Facilitating registration of new service packs for Monitors. Assist with swap requests and communication between L2 and customers for all service pack claims.

This team plays a critical role in fostering strong relationships with Enterprise and B2B customers, ensuring their needs are met efficiently and effectively.

A BIT ABOUT YOU

• Excellent customer service, outbound and inbound calling.
• At least 1 year of BPO experience
• Ability to multitask and prioritize enquiries as requested by management
• Strong problem solving and resolution skills 
• Ability to work both autonomously and within a team

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

Join the A-Team and experience the A-Life!