ERP Pipeline Requisition (Agent/Non-Agent)

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

• Handle inbound and outbound client calls in a timely manner


• Follow company’s call center scripts


• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues


• Work with the client to verify or clarify information


• Diffuse angry or upset clients as needed


• Build relationships with customers based on trust and reliability


• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance


• Make sales or recommend additional services and products to customers


• Attend all necessary training as needed

• Previous experience in a customer service role, preferably as a Call Center Representative


• High school diploma/GED preferred


• Exceptional customer service skills


• Excellent organizational and multitasking skills


• Superb verbal communication skills


• Proficiency with computers, particularly CRM software and Microsoft Office Suite


• Quick and accurate typing skills


• Strong critical thinking and decision making skills


• Bilingual speakers preferred