ERP Release Management Specialist

About Wrist 

Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.

With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience to our customers.

We continuously work on reducing our climate impact while at the same time proactively addressing our customers’ growing demand and need for responsible solutions and services.

From more than 30 locations worldwide, in all major shipping locations, 1,800 Wrist employees take pride in making it easy for our customers to order and receive marine supplies and services.

• Wrist LinkedIn Page: https://www.linkedin.com/company/wrist-ship-supply/
• Wrist Facebook Page: https://www.facebook.com/wristshipsupply/

Wrist Service Center is looking for a highly skilled and detail-oriented ERP Release Management Specialist with a strong background in ITIL to join our growing IT team in Wrist. The ideal candidate will be responsible for managing the release process for our ERP system, ensuring that all updates, patches, and new releases are deployed smoothly and with minimal disruption to business operations. The specialist collaborates with cross-functional teams, including IT, development, and business stakeholders, to optimize the ERP release process and maintain system stability.

What you'll be doing:

Release Planning

• Develop and maintain a comprehensive release calendar for ERP system updates, patches, and new releases.
• Coordinate with stakeholders to define release scope, timelines, and dependencies.
• Ensure all releases go through standardized testing, approval, and deployment workflows.
• Identify and mitigate risks related to ERP releases, including rollback planning.
• Ensure proper version control and documentation for all ERP system releases.
• Ensure that all release activities are aligned with business priorities and ITIL best practices
• Oversee the deployment of ERP releases, ensuring that all technical and functional aspects are thoroughly tested and validated.

Release Deployment

• Coordinate with infrastructure and operations teams to ensure that the production environment is ready for release.
• Monitor the release process in real-time, addressing any issues that arise during deployment.

Post-Release Support

• Conduct post-release reviews to evaluate the success of the release and identify areas for improvement.
• Provide support for any post-release issues, working closely with the incident management team to resolve problems quickly.
• Document lessons learned and update release management processes accordingly.

Stakeholder Communication

• Communicate release schedules, status, and potential impacts to stakeholders across the organization.
• Act as the primary point of contact for all release-related inquiries and issues.
• Provide regular updates to senior management on the status of upcoming releases and any risks or issues.

ITIL Compliance

• Ensure that all release management activities comply with ITIL standards and best practices.
• Continuously improve release management processes by incorporating ITIL principles and feedback from stakeholders.
• Maintain up-to-date documentation of release management policies, procedures, and workflows.

What we're looking for:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• With proven experience (at least 7-10 years) in an ERP release management or IT service support role.
• ITIL certification v4 (ITIL Foundation or higher) is highly desirable. In-depth knowledge of ITIL framework, specifically Change Management, Release Management, and Incident Management.
• Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics AX, etc.) and their release processes.
• Experience with release management tools and software (e.g., Freshservice, ServiceNow, Zendesk, JIRA, Azure DevOps, etc.) is preferred.
• Strong understanding of ERP systems and their architecture.
• Excellent project management and organizational skills.

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: Hybrid