EUC Technician

Do you thrive in an environment where innovation and problem-solving skills are valued? If so, we have the perfect opportunity for you!

At SSG, we're seeking a flexible End-User Computing (EUC) Helpdesk Support to join our team. As an integral part of our tech-forward company, you'll play a key role in maintaining a seamless IT infrastructure while providing innovative solutions to a diverse range of IT issues.

Primary Responsibilities:

• Provide innovative solutions and support for various IT issues.
• Ensure adherence to Service Level Agreements (SLA) for Help Topics.
• Gather essential data before escalating issues to superhero status.
• Monitor server notification emails and respond promptly.
• Document support-related processes and procedures with precision.
• Install and administer network equipment, including routers, gateways, switches, access points, wireless controllers, printers, IP phones, etc.
• Perform server hardware and software installations and configurations.
• Manage Network Management System (NMS) monitoring and alerts with precision.
• Conduct daily and quarterly network and system maintenance.
• Demonstrate expertise in system log management and handle system backup/restore, replication, and migration.
• Craft basic scripts for system automation and integration (PHP/Perl/Bash/Python).
• Conduct basic to intermediate-level application testing and report bugs.
• Execute scheduled hardware maintenance to keep the machines running smoothly.
• Manage Incident Reports with leadership and provide weekly IT-related project and issue reports.
• Perform additional work-related tasks/reports assigned by Immediate Superiors.

About You:

• Degree in IT or related discipline, open for Fresh Graduates!
• Preferably CISCO certified or holds any IT-related certifications.
• 1+ years of experience in an IT-related field preferable but not required.
• Excellent troubleshooting skills with strong knowledge of network or dialer equipment.
• Proficient in Windows Operating System and Windows server applications.
• Knowledgeable in patch management, firewalls, proxy, etc.
• Experience with Linux, VPN, and SQL Database administration.
• Proficient in server-side scripting (PHP/Perl/Bash/Python).
• Experience collaborating with 3rd party service providers.
• Strong logic and troubleshooting skills.
• Ability to handle multiple priorities with minimal supervision.
• Excellent verbal and written communication skills.
• Strong organizational skills.

Why Join Us:

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.

Ready to take the next step in your career? Apply now to become our newest EUC Helpdesk Support and discover the possibilities that await you!

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.