Event Support Specialist

To provide event support assistance to all inbound queries.

Handle all Inbound call, email and chat inquiries for all RX Events

Key Responsibilities:

Event Support & Query Management:

• Provide event support on exhibitor portals and visitor registration.
• Respond quickly and efficiently to customer queries initially via chat, email & telephone.
• Proactively seek out information about each show to be in order to be able to provide accurate information to customers.
• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
• Ensure all communication, written or verbal is clear, concise, polite and informative.
• Provide ad-hoc support to show teams
• Take ownership of queries from start to finish
• Ensure tasks and workload are completed to agreed SLA

Process improvement

• Identify process/functional inefficiencies that damage the customer experience or hinder our ability to provide first class event support and escalate to CRM with suggestions as appropriate
• Ensure training, process and best practice is adhered to
• Work collaboratively with the CRE’s and CRM to improve processes
• Ensure information is captured and communicated in accordance with standards and reporting requirements

Information Analysis

• Ensure that all queries are categorized appropriately in order that management reporting be accurate.
• Ad hoc analysis of email traffic to identify trends or patterns that can be used to implement change,

Qualifications:

• Ability to work any time zone shifts
• Customer service experience is preferable
• Excellent written and verbal communication skills
• Confident in dealing effectively with internal and external customers
• Ability to calmly organize and prioritize your workload as you will be working across many different customer groups
• Foreign language skills would be beneficial but not essential

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.