Events Associate

Requisition Number: 99433 

Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. 

As an Events Associate provides 24/7 Support and monitor real time critical client IT Infrastructure, Application, Devices Alerts/Incidents when there is a service disruption, for service requests, and for some categories of request. Events Associate for GFS Team plays a vital role in an organization’s IT service operations as it provides a platform that acts as the “eyes of IT”. Tracking events across IT infrastructure and operations to ensure proper functioning of the business.

As a NOC Events Associate, you’ll get to:

• Events Associate will be providing a point of communication with the customer in terms of infrastructure health and a point of coordination for IT Operations and perform triage

• Real Time Monitoring of client’s IT Infrastructure, Application, Devices Alerts/Incidents through ServiceNow, prioritize issues appropriately to ensure the availability of critical business services
• Events Associate will perform these actions effectively and drive the efficiency and effectiveness of the incident management process
• Process Critical High Priority/Severity to Minor Alerts/Incident including Creation, Escalation of High Priority/Severity Incident for client
• Correlation of Alerts/Incident, Maintaining the agreed SLA and other client specific designed procedure with accuracy and documentation based on standard operating procedure and guidelines
• Execution and participation on BCP informing the Local and US/Canada Counterpart Team, 24/7 Operational Support AM/PM (US/Canada) and willing to go on sudden shift change based on operational need
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a NOC Events Associate, you’re positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

We’re looking for a NOC Events Associate with:

• Bachelor's degree in IT
• Open for fresh graduates
• Basic to Intermediate knowledge on information technology terminology (Virtualization, Cloud, Network, Data Center, IoT, Hardware, Software)
• At least basic to intermediate hands-on experience with ServiceNow components, such as Incident Management or Alert Management
• Knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features
• Basic to Intermediate knowledge on Google Workspace, Putty, Basic SQL DB, 0365, MS Teams, RDP for jump boxes access, Communicate effectively across all levels of the organization
• Excellent verbal and written communication and interpersonal skills, with the ability to work effectively in a global team environment

What you can expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid set up 
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. 

Join us today, your ambITious journey starts here. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!