Executive Assistant (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO.  It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that.  The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day.  We develop our people, and the Philippines management team is all Filipinos.  Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

The Executive Assistant (EA) will provide high-level executive support to the Director and team, ensuring seamless day-to-day operations through calendar and inbox management, documentation preparation, task coordination, client liaison, and light personal assistance. The goal is to enable the Director and consultants to focus on high-value HR delivery while the EA handles essential support and workflow.

Key Skills & Qualifications

• Prior experience as an Executive Assistant or similar role supporting a senior leader remotely.


• At least 3-5 years of experience in similar roles.


• Excellent written and verbal English communication skills.


• High-level document formatting, visual presentation, and branding sense.


• Strong attention to detail and time management.


• Experience handling confidential information and working within data privacy standards.


• Self-driven and reliable, with initiative to proactively follow up tasks and actions.


• Familiarity with Australian business culture or experience working with AU clients is preferred.
  

Key Responsibilities

• Manage the Director’s calendar, including client meetings and personal appointments.


• Create and maintain task trackers (e.g. Asana, ClickUp).


• Format and prepare documentation, presentations, proposals, and reports.


• Monitor inboxes and manage routine correspondence.


• Liaise with clients, send reminders, and coordinate onboarding processes.


• Draft invoices, track consultant hours, and coordinate billing with the bookkeeper.


• Maintain digital file structures, templates, and process documentation (e.g. SOPs).


• Assist in compliance by managing sensitive HR/client data securely.


• Make travel or accommodation bookings and manage other administrative errands.
  


• Other duties assigned

Tools/Software

• Microsoft 365 (Word, Excel, Outlook, PowerPoint)


• Canva


• Employment Hero (training provided)


• Asana or ClickUp


• SharePoint or Google Drive


• Xero (for draft invoicing)


• Virtual communication tools (e.g. Zoom, Teams)
  

Perks

• Attractive and competitive salary


• Tenure-based and Performance-based incentives


• Paid time off


• Day shift


• Unlimited cash incentives for hired referrals


• Engagement and Recognition programs


• HMO on day 1


• Work-life balance with a 37.5h week and free weekends


• International career growth and clients


• Opportunities to travel abroad


• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants


• Fun and inclusive working environment and great working culture


• Dedicated local support with local Management, HR, onboarding, payroll, and ICT


• Access to unlimited training and micro-competencies to advance your skills
  
  

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

Work Location: Sto. Domingo, Angeles City (across Sacred Heart Medical Hospital)