Executive Capability Development / Trainer with Healthcare

Title: Executive Capability Development / TrainerSalary: Maximum Basic 35,000 + 2, 000 AllowanceLocation: TaguigWORK BRIEF:This role requires skills for developing talents and bringing them up the learning curvet to best potential to meet the minimum standards of our Healthcare client (US). This role would need to be knowledgeable about adult learning principles/techniques and hands on to handle client specific training, modules, refreshers with swift content delivery in mind for the learners.CORE RESPONSIBILITIES Train new hires or existing employees in a class-room based set-up on Contactcentre work and basics for a US Healthcare client. Conduct multiple trainings for new hires and manage nesting/on-the-job-trainingalong with certification process and collaboration with operations. Maintain the training effectiveness above the required threshold by holdingstrong governance process in training. Ability to read through various standard operating procedures and communicatethe extracts to the trainees clearly. Identify gaps between internal process and customers’ expectations to helpbusiness produce the desired outcome. Liaison with QA to calibrate process knowledge and other departments of the