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Executive Housekeeper

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Job Description - Executive Housekeeper

Filinvest Hotel: Grafik Pine House Baguio

The Executive Housekeeper is responsible for overseeing the overall cleanliness, maintenance, and presentation of Grafik Pine House Baguio guest rooms, public areas, and back-of-house spaces. This role ensures that housekeeping operations are efficient, meet the highest standards of cleanliness, and create a welcoming atmosphere for guests. The position also involves managing staff, budgets, and inventory, ensuring compliance with health and safety regulations, and fostering a positive work environment.

Key Responsibilities

1. Operational Management

  • Oversee daily housekeeping operations, including cleaning schedules for guest rooms, public areas, and back-of-house spaces.
  • Monitor compliance with cleanliness and sanitation standards in line with Chroma Hospitality and industry requirements.
  • Ensure timely room turnover and coordinate with the Front Office to meet guest needs and occupancy requirements.

2. Team Leadership

  • Recruit, train, and supervise housekeeping staff, ensuring a high level of performance and professionalism.
  • Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.
  • Foster a collaborative and motivating work environment to promote team morale.

3. Budget and Inventory Management

  • Develop and manage the housekeeping budget, ensuring cost-effective operations.
  • Monitor inventory levels of cleaning supplies, linens, and equipment, and coordinate procurement to maintain adequate stock.
  • Implement and monitor energy- and resource-saving initiatives within the department.

4. Guest Experience Enhancement

  • Address and resolve guest complaints related to housekeeping services promptly and professionally.
  • Conduct regular inspections to ensure guest rooms and hotel areas meet cleanliness and quality standards.
  • Collaborate with other departments to enhance guest satisfaction and experience.

5. Compliance and Safety

  • Ensure adherence to safety protocols, including proper handling of cleaning chemicals and equipment.
  • Maintain compliance with local and national health, safety, and environmental regulations.
  • Lead departmental training on safety and emergency response procedures.

    Qualifications
  • Bachelors degree in Hospitality Management or a related field is preferred.
  • Minimum of 5 years of experience in a housekeeping leadership role, preferably in a luxury or upscale hotel environment.
  • Strong knowledge of housekeeping operations, inventory management, and cleaning techniques.
  • Proven ability to lead and manage teams effectively, with excellent interpersonal and communication skills.
  • Detail-oriented with a strong commitment to maintaining high cleanliness and service standards.
  • Proficiency in budgeting, scheduling, and operational planning.
  • Flexibility to work on weekends, holidays, and varying shifts as needed.
  • Familiarity with Property Management Systems (PMS) and housekeeping management software is an advantage.
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