Executive Lounge Agent

FILINVEST COMPANY: Crimson Hotel Filinvest City Manila

This role oversees daily check-in and check-out procedures, offers guest assistance, and ensures a seamless and luxurious stay. Additionally, they must adhere to work schedules aligned with the hotel's occupancy forecast while maintaining the highest standards of hospitality and guest satisfaction. 

• Safeguard and maintain confidentiality of all guest and hotel-related documents
• Facilitate smooth guest check-in and check-out processes, ensuring a seamless arrival and departure experience
• Accurately handle cash reports, transactions, and remittances. 
• Maintain and update guest preferences in the system to enhance personalized service
• Ensure Executive Lounge remains clean, well organized, and presentable at all times
• Conduct and update daily and monthly inventory of food and non-food items in Executive Lounge to maintain efficient operations
• Conducts courtesy calls to all guests to ensure their comfort and address any special requests. 
• Performs other duties and responsibilities that may be assigned by head. 

QUALFICATIONS

• Bachelors Degree or Diploma in Hospitality Management, Tourism, or related field
• With relevant work experience for atleast 1-2 years
• With atleast 1 year work experience in Front Office, Guest Relations, or related field
• Proficient with MS Programs
• Technically savvy
• Excellent communication skills 
• Can start immediately
• Amenable to work onsite at Alabang, Muntinlupa