Executives-Customer Care Voice-Inbound

Company : Exl

Job Type : Full Time

Pasay, Philippines

Job Description - Executives-Customer Care Voice-Inbound

Description

Generic candidate requisition for all BPO requirements in MOA.

Responsibilities

Interact with customers and provide them with information and assistance.

Create, manage, and drive closure on service requests.

Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.

Typically handles straightforward problems/issues and refers more complex issues to senior staff.

Provide excellent customer service by focusing on providing a great experience.

Qualifications

With at least one (1) year international voice BPO experience

Good or above average English communications skills

Strong customer orientation skills

Amenable to work onsite

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Executives-Customer Care Voice-Inbound

Job Description - Executives-Customer Care Voice-Inbound

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