Exports Customer Service and Innovations Planner

Job Title: Exports Customer Service and Innovations Planner
Location: Bonifacio Global City, Taguig, PH (Hybrid)
 

Main Job Purpose

The Exports Customer Service and Innovations Planner is responsible for overall supportability planning and alignment for Export markets. This role oversees MSO customer service concerns and ensures 100% OTIF delivery of export innovations.

Responsibilities

• Communicate all plans and updates to Export markets as the main point of contact for all issues in Export markets.

• Collect demands and orders from Export markets.

• Liaise with Supply Planning Team on production plans and supportability.

• Manage requests from Export markets, including documentation, airfreights, and demand pull-ins.

• Highlight deviations from plans to both Export customers and Supply Planning Team.

• Provide Export customers with phased plans and estimated dispatch date.

• Ensure on-time stock transfers from factories to Export warehouses.

• Ensure on-time Export loading with the Logistics IMPEX and Brokers.

• Lead local kick-off and network for Export market-led innovations.

• Ensure network tasks completion for Export innovations.

• Work with Finance to provide Export customers with quarterly TPs.

• Support total Integrated Planning Inventory KPI by ensuring made-to-order Export stocks are dispatched within the same month.

Key Requirements

• Preferred at least 1-2 years of experience in Supply Chain operations, specifically in planning and export-related areas.

• Open to fresh grads with internship experience and knowledge experience on Supply Chain operations

• Working knowledge of supply chain management principles.

• Basic knowledge of planning skills and tools.

• Excellent oral and written communication skills.

• Ability to manage multiple projects.

• Bias for action and strong follow up skills.

• Advanced Microsoft Excel skills.

• Basic SAP knowledge is an asset.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.