F&B Service Manager

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

POSITION SUMMARY

In accordance with the policies, procedures, and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan and under the supervision of the Director of Food and Beverage, the Restaurant Manager is responsible for achieving marketing, sales, profitability, and quality service goals for the restaurant by developing and executing marketing strategies, controlling costs, and providing quality products and service to customers while employing leadership and managerial skills effectively.

SCOPE AND RESPONSIBILITIES

MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS EXPECTATIONS

• Establishes and communicates customer service objectives which support achievements of Crimsons Mission and Vision.
• Monitors customer service levels and counsels' employees with alternative methods of responding to customer requests.
• Ensures that employees receive the training necessary to provide Unique Guest Experience service.
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
• Provides staff with the skills training to be able to provide value-added service to customers.
• Performs other duties as required to provide Unique Guest Experience.

LEADERSHIP

• Develops and implements strategies to achieve Employee Satisfaction Index goals.
• Controls expenses to maximize profits.

• Controls all Purchase Orders by rendering final approval as standard procedure.
• Maintains control of food, beverage, and supply costs and inventory by adhering to standards for purchasing and inventory control.

PROMOTION AND ADVERTISING

• Develops specific promotions and menus to enhance the quality and profitability of the restaurant.
• Achieves revenue goals for the restaurant by developing and implementing marketing and sales strategies.
• Sets goals, develops strategies, evaluates results, and adjusts strategies as required.
• Analyzes sales, reviews competitive surveys, and develops new strategies as required.
• Executes marketing plans by implementing agreed-upon strategies for F&B.
• Reviews service guidelines on half-yearly basis.
• Reviews food preparation guidelines.
• Establishes a yearly promotional and menu plan with follow-up meetings for each promotion and menu.
• Establishes a festive season calendar.
• Establishes a yearly entertainment concept.
• Reviews restaurants operational concepts

QUALITY OF SERVICE AND FOOD

• Plans and executes special projects to upgrade facilities and services.
• Finalizes special projects on a case-to-case basis (restaurant additions, renovations, re-design, etc.).
• Holds forum where future course of action can be discussed and planned.
• Liaises with F&B Service Manager and Executive Chef to maintain value for money as well as service profitability.
• Defines level of customer experience for the restaurant and works daily to maintain and improve the service level.
• Measures employee performance against the minimum F&B standards regularly.
• Updates staff on a regular basis regarding menu highlights.
• Monitors presentation of food products; reviews areas of concern with the Restaurant Chefs.
• Addresses customer concerns on a timely basis.
• Ensures the restaurant is clean and ready for customers at all times.

SAFETY

• Ensures that all employees follow safety rules and procedures.
• Takes corrective action where required to improve safety of work areas.

GENERAL RESPONSIBILITIES

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities timely and efficiently and in accordance with established Hotel/Resort policies and procedures to achieve the overall objectives of this position.
• Stays current with the latest developments in the Food and Beverage field.
• Prepares reports as necessary to develop a more informative database for improved management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Hotel/Resort employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of Crimson Resort & Spa Mactan to the public.
• Performs other duties and tasks that may be assigned by immediate superiors from time to time.

COMPETENCIES AND SKILLS REQUIRED

• Outgoing and people-oriented
• Motivator with human relations capabilities
• Team builder
• Self-starter
• Sense of humor
• Computer knowledge
• Financial knowledge
• Ability to work long hours
• Willing to work in any location
• Oral and written fluency in English, Tagalog, and Cebuano
• Knowledge of foreign languages (i.e., French, German, etc.)
• Basic understanding of the local language