Field Service Engineer

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

Company Overview

Fluence Energy Inc. is a leading innovator in energy storage solutions. We deploy and operate cutting-edge Battery Energy Storage Systems (BESS) to build a sustainable energy future. We are seeking a highly skilled Field Service Engineer to ensure the safety, reliability, and peak performance of our energy storage assets across the Philippines.
 

Position Summary

The Field Service Engineer (FSE) is responsible for the hands-on technical support, operation, and maintenance of utility-scale Battery Energy Storage Systems (BESS) and Balance of Plant (BOP) infrastructure. This role serves as the primary technical point of contact for customers, managing site health through predictive, preventive, and corrective maintenance. The FSE ensures strict adherence to safety protocols, monitors system performance, and manages third-party contractors to maximize asset availability.

Key Responsibilities

1. Safety & Compliance

• Exemplify and enforce safe operations and maintenance activities across BESS sites in strict accordance with the Safety Management Plan.

• Review and approve switching plans, risk assessments, Job Hazard Analysis (JHA), and Lockout/Tagout (LOTO) documentation.

• Ensure all site operations comply with company policies, local electrical codes, and international safety frameworks (e.g., NFPA 70E).

2. Operations & Maintenance (O&M)

• Lead preventive, predictive, corrective, and emergency maintenance for BESS, Power Conversion Systems (PCS), transformers, switchgear, protection systems, and balance-of-plant (BOP) equipment.

• Track site performance, alarms, and data using SCADA, Energy Management Systems (EMS), and remote monitoring platforms to resolve abnormal conditions.

• Plan and execute scheduled and unscheduled outages with customers, utilities, contractors, and internal stakeholders.

• Facilitate formal maintenance workflows, tracking, and documentation through the Computerized Maintenance Management System (CMMS).

• Experienced in managing site outages, emergency response activities, and restoration efforts while maintaining compliance with safety operational requirements

3. Engineering Support & Quality Control

• Perform Root Cause Analysis (RCA) for equipment failures, system trips, and operational incidents to implement permanent corrective actions.

• Lead Quality Control (QC) activities on all completed field works per the company Quality Plan.

• Assist with the commissioning, acceptance testing, and performance verification of new assets, upgrades, and system expansions.

• Familiarization of internal processes and policies, including Inventory Management, Procurement, Peer Review, and Benchmarking.

4. Customer & Contractor Management

• Act as the primary technical Point of Contact (POC), facilitating customer interactions, meetings, technical updates, and training.

• Manage, audit, and supervise third-party service contractors to ensure safety, quality, and contractual compliance.

• Review and implement service contract scopes, terms, and deliverables to ensure service execution aligns with customer agreements.

• Coordinate with equipment vendors to handle warranty claims, technical issue resolutions, and component replacements.

5. Reporting & Team Collaboration

• Track and report key performance indicators (KPIs) including system availability, response times, maintenance completion rates, and safety records.

• Generate and review high-quality technical and professional reports for internal stakeholders and external clients.

• Collaborate and work closely with RMDC (Remote Monitoring & Data Center) 24/7 Operations, APAC/Global Services, Performance Analysis, Product Development, and Project Deployment teams.

Qualification Requirements

Education & Experience

• Bachelor’s degree in electrical engineering (EE), Electronics Communications Engineering (ECE), an equivalent technical field, or a strong background of relevant industry experience will also be highly considered.

• Minimum of 3 years of industry experience in plant operation and maintenance, field service, commissioning, of industrial electrical systems.

• With experience on Utility/Generation, Wind, Solar, Thermal energy, or Substation equipment suppliers is required.

• Experience with Battery Energy Storage Systems (BESS) is highly advantageous but not mandatory.

Technical Skills & Competencies

• Strong capability to read and interpret technical drawings, schematics, and single-line diagrams.

• Experience in BOP equipment testing, including proficient use of testing instruments and accurate interpretation of test results

• Knowledge of electrical protection schemes, relay coordination, and faults (overcurrent, differential, distance, and ground fault).

• Ability to configure, analyze, and troubleshoot communication protocols such as Modbus TCP/IP, DNP3, IEC 61850, and OPC systems to isolate and resolve network and SCADA issues.

• Proficient in Linux, SCADA systems, and industrial networking.

• Skilled in MS Office Tools (Word, Excel, PowerPoint, Visio, PowerBI) and corporate business tools (Salesforce, Limble, or similar CMMS).

• Familiarity with industry standards and regulations (IEEE, ANSI, NETA, IEC, NFPA 70E, and local Philippine electrical codes).

Soft Skills & Professional Attributes

• Self-starter able to work independently and manage Philippine multiple operational sites in parallel through effective task prioritization.

• Exceptional verbal and written communication skills in English.

• Strong customer-centric focus with the resilience to manage high-pressure, challenging projects.

• Proven ability to manage and audit contractors and subcontractors effectively.

Physical & Operational Requirements

• Ability and willingness to travel up to 50% of the time to project sites across the Philippines, occasionally on short notice.

• Capable of working under varying field and environmental conditions.

• Resilience to work in a fast-paced environment, respond to critical equipment failures, and support periodic 24/7 on-call operational when required.

• NFPA 70E training or local safety equivalent is preferred.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.