Field Service Technician

A field service technician is a trained employee who travels to work on equipment and machinery. These skilled employees support operations in a wide variety of settings. Field service technician employers range from large corporations to small consulting firms and service providers.

Duties and Responsibilities

Duties and Responsibilities:

• Responsible in providing support in a timely and professional manner consistent to company standards.
• Responsible for repair preparation, site readiness verification and documenting challenges for quick resolution.
• Provides client visit, customer service and support during field dispatch
• Manage all on site repair, installation, maintenance and test task.
• Comprehend customer requirements and make appropriate recommendations
• Build positive relations with the clients
• Suggest changes to service to fulfil customers’ needs
• Diagnose errors or technical problems and determine proper solutions
• Tie workflow to schedule
• Produce timely and detailed service reports
• Coordinate with Technical team and share information across the organocations
• Contribute to the development of processes and procedure

• Male
• Preferably with TESDA NCII/NCIII Certification
• Graduate of vocational/technical Course of the following:
  • EIM (Electrical Installation and Maintenance)
  • RAC/DOMRAC (Refrigeration and Airconditioning Servicing)
• Not more than 40 years old
• With or Without Experience as a Technician