Field Trainer

The ALDI Field Trainer serves as the primary Learning & Development representative in the field, responsible for delivering onboarding, coaching, and operational training to ALDI Sales Hunters, Territory Supervisors, and Merchant Partners. The role ensures that classroom learning is effectively translated into field execution through real-time coaching, field immersion, and training compliance support across assigned territories.

We are currently hiring for:

• 1 Field Trainer – Cebu Based

• 1 Field Trainer – Davao Based
  

Key Responsibilities:

Field Training & Onboarding Facilitation

• Facilitate field-based onboarding and immersion programs for ALDI Sales Hunters and Territory Supervisors

• Conduct live merchant visit observations and side-by-side coaching to reinforce sales and operational standards

• Support new hires during their onboarding journey to ensure readiness for field deployment

• Provide guidance on merchant acquisition processes, customer engagement, and proper application handling

• Ensure trainees understand company SOPs, compliance standards, and field processes

On-the-Job Coaching & Performance Support

• Conduct regular coaching and shadowing sessions with field personnel during merchant visits

• Provide immediate feedback on communication skills, sales execution, negotiation techniques, and app usage

• Identify skill gaps and recommend development interventions to improve field performance

• Support field teams in improving productivity, compliance, and customer experience

• Monitor trainee progress and provide coaching documentation and feedback reports

Certification, Compliance & Audit Support

• Conduct Field Readiness Checks to validate employee competency before independent deployment

• Ensure compliance with AML/KYC policies, operational SOPs, and brand standards

• Assist in validating proper execution of loan application and merchant onboarding procedures

• Maintain accurate records of certifications, coaching sessions, and field training activities

• Support audits and compliance checks related to field training and onboarding

Merchant Training & Stakeholder Engagement

• Conduct on-site orientation and training sessions for Merchant Partner staff

• Ensure merchant personnel are knowledgeable in assisting customers with Salmon loan applications

• Build positive working relationships with Merchant Owners, Store Managers, and partner representatives

• Coordinate training schedules and field activities with Operations, Sales, and Merchant teams

• Help ensure smooth training access and collaboration across partner locations

Training Operations & Documentation

• Prepare and organize field training materials, guides, and learning resources

• Track attendance, coaching sessions, certifications, and field training completion records

• Assist in generating training reports and monitoring onboarding progress

• Support scheduling and coordination of field training activities across assigned territories

• Maintain proper documentation of training and operational compliance activities

Special Projects & Continuous Improvement

• Support pilot programs, field audits, and Learning & Development initiatives

• Participate in process improvement projects related to field training and sales enablement

• Assist in evaluating training effectiveness and identifying opportunities for improvement

• Contribute to the enhancement of field coaching methodologies and onboarding standards

Requirements and Expectations:

Education & Experience

• Bachelor’s degree in Business, Marketing, Psychology, Communications, Education, or any related field

• At least 2 years of experience in Field Sales Training, Territory Management, Sales Operations, or related roles

• Experience in FinTech, Retail, FMCG, or field-based sales environments is preferred

• Experience handling field coaching, onboarding, or merchant engagement activities is an advantage

Coaching & Communication Skills

• Strong interpersonal and coaching skills with the ability to provide real-time feedback

• Excellent verbal and written communication skills

• Comfortable conducting field coaching, onboarding sessions, and merchant training activities

• Ability to build relationships with field personnel, merchants, and operational stakeholders

Operational & Technical Skills

• Strong organizational and documentation skills with attention to detail

• Comfortable using mobile applications, operational systems, and reporting tools

• Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word

• Ability to prepare reports, monitor compliance, and maintain accurate training records

Mobility & Field Readiness

• Must be willing to travel extensively and conduct daily field visits across assigned territories

• Comfortable working in both urban and rural field environments

• Physically capable of frequent movement and prolonged field activities

• Must be flexible to work in a hybrid setup involving field work, work-from-home, and occasional HQ reporting

Execution & Adaptability

• Ability to thrive in a fast-paced and highly operational environment

• Strong sense of ownership, accountability, and initiative

• Able to manage multiple field activities and priorities simultaneously

• Adaptable to operational changes, new processes, and evolving business needs