Finance and Insurance Coordinator

An Automotive Finance and Insurance (F&I) Coordinator is responsible for managing the financial and insurance-related aspects of vehicle sales at a dealership. This role involves interacting with customers, ensuring that financing options are available, and assisting in the completion of necessary paperwork.

1. Financing Solutions:
   • Offer customers a variety of financing options, including loans, leases, and credit options from approved financial institutions.
   • Assist customers in understanding the financing terms, monthly payments, and interest rates.
   • Work closely with lenders to secure the best possible financing options for customers.
2. Insurance Services:
   • Present and sell insurance products, such as vehicle protection plans, gap insurance, extended warranties, and other dealership offerings.
   • Explain the benefits and coverage of various insurance products to customers.
   • Ensure that all insurance products are compliant with dealership and regulatory requirements.
3. Documentation & Compliance:
   • Prepare and review all financial and insurance paperwork required for vehicle sales, including contracts, loan agreements, and insurance forms.
   • Ensure that all documents comply with federal, state, and dealership regulations.
   • Collect and maintain accurate customer information, such as credit history and personal details, to support financing applications.
   • Process payments, down payments, and deposits in a timely manner.
4. Customer Service & Communication:
   • Provide excellent customer service throughout the vehicle purchase process, addressing any questions or concerns customers may have about financing or insurance.
   • Work with customers to ensure they fully understand their financial obligations and product coverage.
5. Reporting and Recordkeeping:
   • Maintain accurate records of all financial transactions and insurance sales.
   • Prepare reports for management regarding sales, financing approvals, and insurance products sold.
   • Track the status of financing applications and ensure timely follow-up.
6. Collaboration with Sales Team:
   • Collaborate with the sales team to ensure that financing and insurance options are appropriately presented to customers at the point of sale.
   • Provide training and support to sales staff regarding financing and insurance products.
7. Other Duties:
   • Stay current on industry trends, financial products, and regulatory changes.
   • Assist in resolving any customer complaints related to financing and insurance issues.
   • Perform additional duties as required by the dealership.

• College graduate of a 4-year course or equivalent; additional certifications in finance, business, or insurance are a plus.
• Previous experience in automotive sales, finance, or insurance is preferred.
• Strong knowledge of financial products, credit, and insurance services.
• Ability to build rapport and communicate effectively with customers.
• Detail-oriented with strong organizational and multitasking skills.
• Proficient in dealership software and MS Office Suite.
• Ability to work under pressure in a fast-paced environment.

Knowledge of state and federal financial regulations is preferred.