Financial Assistance Team Leader - UK Financial Collections (Quezon City)

Start Date: 30-Mar-2026

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Customer Service

Shift Schedule | Rest days: Shifting schedules, UK time

Educational Requirement:

• Graduate of Bachelor's Degree

Work Experience:

• At least 4 years of relevant UK Collections/Banking experience
• Leadership, compliance knowledge, strong communication.
• Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.
• Skilled in providing bespoke support to vulnerable customers.
• Proven track record in providing support to customers experiencing mortgage arrears.
• Demonstrated proficiency in undertaking complex financial support, litigation and receivership activities.

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