Financial Support Analyst

Summary:

As a Financial Support Analyst, you will have to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues.

Responsibilities:

• Responds to inbound requests from all channels (phone, portal and/or chat) within prescribed service levels
• Identifies, assesses, and resolves all new and existing concerns
• Monitors, documents, and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction.

Qualifications:

• Previous experience in customer service, technical support is preferred
• Bachelors degree or equivalent work experience
• Customer focus and passion for support
• Creative and curious troubleshooter
• Strong organization and time management skills
• Aptitude for technology
• Professional communication skills