Fleet Specialist | Eastwood, QC

· Ensures ground transportation services run smoothly daily by monitoring on going bookings and strive for 100% fulfillment rate.

· Assigns rides to chauffeurs using fleet of vehicles and is managed to fulfill transportation needs within selected business districts during specific time frames of the day.

· Build relationships with our partners/chauffeurs and at times with guests via phone and Intercom, resolving queries in real -time while building strong relationships and trust.

· Troubleshoot proactively by finding solutions to urgent needs that arise due to new requests or unexpected scenarios (i.e., flight delays, car breakdowns, potential no pick -ups etc.)

· Optimize the utilization of each shift or chauffeur and, consequently, increase overall profitability.

· Monitoring all upcoming and ongoing rides, ensuring fulfillment.

· Give Actionable Feedback. Provide consistent, constructive feedback on customer and chauffeur satisfaction as well as processes.

· Fleet specialists will be considered as multi -skilled staff; they are also expected to help with OC Classic tasks (18 hours, EK, Service Control, Unassigned/VIP Bookings, MOP), and be given task assignments according to operational priorities.

Requirements