Franchise Operations Coordinator

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi.

Together, with its national network of approximately 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions.

Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.

Why Join Us?

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.

• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.

• Growth & Development – Expand your leadership capabilities and accelerate your career in a fast-growing, purpose-driven organisation.

• Includes updating of Salesforce, JIRA tickets and relevant templates as required.
• Assist with the creation of Standard Operating Procedures (SOPs).
• Calendar/Workflow Coordination| Set and manage key operational reminders with relevant stakeholders to ensure timely actions and follow-ups.
• Create and update reporting templates on key franchise operations metrics such as renewals, variations and new stores.
• Request, track and issue operational invoices as required including regular follow up to ensure steps are completed within agreed SLA’s.
• Perform ad hoc administration tasks as required to support the smooth functioning of the Franchise Operations Team and address emerging needs

• Previous experience in administrative support roles
• Attention to detail and ability to learn quickly
• Intermediate to advanced computer skills – Microsoft Office
• Strong organisational skills
• Strong verbal and written communication skills
• Previous operations/logistics/franchising experience
• Knowledge in Atlassian - Confluence and Jira is desirable

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging  workplace.